Frequently asked questions

Bronze members book 3 days out, Silver 8 days, Gold 14 days, Platinum 21 days. Guests can book up to 24 hours in advance.

Yes, free up to 6 hours before start time. Cancellations within 6 hours forfeit the slot but you keep your loyalty points.

After three no-shows in a 90-day window, your booking window shortens for the next month. Talk to the desk if there were extenuating circumstances.

Gold and Platinum members can request a standing weekly court. Email the desk to set it up.

Open your dashboard → Membership and pick a new tier. Upgrade is immediate, downgrade takes effect at the end of your current cycle.

Yes, up to 90 days per calendar year. No fee, no penalty. Initiate from your dashboard.

Dashboard → Billing. We accept all major cards and direct debit.

Yes. We sell blocks of seats with consolidated billing and a corporate organiser. Reach out via the help page.

Coaches assess in your first session. We use a 5-level scale (beginner, intermediate, intermediate+, advanced, competitive) and adjust your group if needed.

You get a credit toward the next clinic block, automatic, no claim needed. Refunds available on request.

We separate juniors (under 16) from adults so the pace is right for both. Junior programs run after school and on weekends.

Yes, add them as a guest in the booking wizard. They sign a one-time waiver at checkout.

Up to two per visit. Silver and above get two free guest passes per month.

Yes. Buy a day pass or a 5-day visitor pass on the guest play page.

Demo racquets are free for guests and available to rent for $6 to members.

Yes, showers, lockers, and towel service at every location.

Free at all six locations. Bike racks at the Toronto and Mississauga venues.