Help center

Hi, how can we help?

Browse common topics, dig into the FAQ, or reach the desk team directly. Most questions have a self-serve answer.

How booking windows work, how to invite guests, and how to add the booking to your calendar.

Switch tiers, manage payment methods, pause your membership, or move to annual billing.

How to register, how skill grouping works, and what equipment you need.

Day passes, member-hosted guests, waivers, and equipment loan.

Parking, lockers, lounges, pro shops, and the differences between our six clubs.

Cancel a booking, request a refund, or reschedule a clinic.

Reach the desk team directly. We answer Monday through Sunday, 7am–10pm.

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We typically respond within a few hours during desk hours.

Mon–Sun · 7am–10pm

Replies within a few hours, usually faster.

Stop by any of our six locations during desk hours and ask anything in person.

How do I cancel a booking?
Open your dashboard, find the booking, and tap Cancel, free up to 6 hours before play.
Can I bring a guest?
Yes. Add a guest in the booking wizard or buy a day pass at the door.
What if I'm running late?
We hold the court for 15 minutes. After that the slot may be released to the open-play board.